At Lemongrove Nursery we understand we need to plan for all eventualities to ensure the health, safety and welfare of all the children we care for. With this in mind, we have a critical incident policy in place to ensure our nursery can operate effectively in the case of a critical incident.

 These include:

  • Flood
  • Fire
  • Burglary
  • Abduction or threatened abduction of a child
  • Bomb threat/terrorism attack  
  • Any other incident that may affect the care of the children in the nursery.

If any of these incidents impact on the ability of the nursery to operate, we will contact parents via phone/ email/message on the Parent’s Zone system/ message on the nursery answer phone at the earliest opportunity, e.g. before the start of the nursery day.


There is always a danger of flooding from adverse weather conditions or through the water/central heating systems. We cannot anticipate adverse weather; however, we can ensure that we take care of all our water and heating systems through regular maintenance and checks to reduce the option of flooding in this way. Our central heating systems are checked and serviced annually by a registered gas engineer and they conform to all appropriate guidelines and legislation.

If flooding occurs during the nursery day, the nursery manager will decide based on the severity and location of this flooding, and it may be deemed necessary to follow the fire evacuation procedure. In this instance children will be kept safe and parents will be notified in the same way as the fire procedure.


Please refer to the fire safety policy.


The management of the nursery follow a lock up procedure which ensures all doors and windows are closed and locked before vacating the premises. Alarm systems are used and in operation during all hours the nursery is closed.   

The duty Manager will always check the premises as they arrive in the morning. Should they discover that the nursery has been broken into they will follow the procedure below:

  • Dial 101 with as many details as possible, i.e. name and location, details of what you have found and emphasise this is a nursery and children will be arriving soon
  • Contact the nursery owners and share details as above
  • Contain the area to ensure no-one enters until the police arrive. The staff will direct parents and children to a separate area as they arrive. If all areas have been disturbed staff will follow police advice, which may include closing the premises to ensure the safety of the children
  • The manager on duty will help the police with enquiries, e.g. by identifying items missing, areas of entry etc.
  • A manager will always be available during this time to speak to parents, reassure children and direct enquires
  • Management will assess the situation following a theft and ensure parents are kept up to date with developments relating to the operation of the nursery.
  • The Business Manager will contact the insurance company

Abduction or threatened abduction of a child

We have secure safety procedures in place to ensure children are safe while in our care, including safety from abduction. Staff are always reminded to be vigilant and report to the Childcare Manager of any persons’ lingering near to the nursery property.

Access to the nursery is via the main gate, which can only be operated from within the nursery with the use of the entry phone camera and phone. This is locked and cannot be accessed unless staff members allow individuals in.

Parents are reminded on a regular basis not to allow anyone into the building whether they are known to them or not.

Visitors and general security are covered in more detail in the supervision of visitor’s policy.

Children will only be released into the care of a designated adult; see the arrivals and departures policy for more details.

Parents are requested to inform the Childcare Manager of any potential custody battles or family concerns as soon as they arise, so the nursery is able to support the child. The nursery will not take sides in relation to any custody battle and will remain neutral for the child.

If an absent parent arrives to collect their child, the nursery will not restrict access unless a court order is in place. Parents are requested to issue the nursery with a copy of these documents should they be in place.

If a member of staff witnesses an actual or potential abduction from nursery, we have the following procedures which are followed immediately:

  • The staff member will notify the Childcare Manager immediately and the manager will take control
  • The police must be called immediately
  • The parent(s) will be contacted
  • All other children will be kept safe and secure and calmed down where necessary
  • The police will be given as many details as possible including details of the child, description of the abductor, car registration number if used, time and direction of travel if seen and any family situations that may impact on this abduction.

Bomb threat/terrorism attack

If a bomb threat is received at the nursery, the person taking the call will record all details given over the phone as soon as possible and raise the alarm as soon as the phone call has ended. The Childcare Manager or duty manager will follow the fire evacuation procedure to ensure the safety of all on the premises. We will provide as much detail to the emergency services as possible and follow the advice given by the Police.

Other incidents

All incidents will be managed by the manager on duty and all staff will co-operate with any emergency services on the scene. Any other incident that requires evacuation will follow the fire plan. Other incidents e.g. no water supply will be dealt with on an individual basis considering the effect on the safety, health and welfare of the children and staff in the nursery.

The Childcare Manager will notify Ofsted in the event of a critical incident.

This policy was adopted onSigned on behalf of the nurseryDate for review
3rd September 2019

Issued September 2019, to be reviewed annually